At US Direct, we collaborate closely with our esteemed dropship supplier partners to facilitate returns and refunds in accordance with their established policies. Our commitment is to deliver efficient resolutions for every claim, prioritizing transparency and timely communication to keep our dealers informed throughout the process.
Credits & Refunds
It’s important to understand that for any affected orders, US Direct will automatically issue a credit to your account unless alternative arrangements are requested. These credits are eligible for refund within a 30-day period from the date of credit issuance.
If you would like US Direct to process an RMA claim/return for an order, you must first fill out an RMA form.
Please review our return policies below before submitting an RMA form:
- For supplier Honest Green, RMA/Return Claims requests must be filed within 15 days of the order delivery date. For all other suppliers, you can submit RMA requests within 30 days. This policy aligns with the guidelines established by our dropship supplier partners.
- Upon processing your claim, you will receive a confirmation email from our team, indicating that the request has been forwarded to the supplier for review.
- Expect an update on the status of your claim within 3-4 business days of the supplier receiving the request. If your order qualifies for a free return label, you’ll receive it as an attachment. However, there might be instances of delay or additional information requested.
- We anticipate a resolution for each claim within 15 days of submission to the supplier. If the supplier fails to respond to the claim despite multiple attempts at communication during this timeframe, the claim will be closed.
- Upon the completion of the RMA claim review and approval by the supplier, you’ll have 7 business days to return the package for a credit.
- You will receive an email with the supplier’s return address and the RMA number to reference for return packages. Ensure that the RMA number is visible on the box. Additionally, you’ll need to provide your own return label.
- Please provide us with the tracking number when returning a package, as it serves as the sole evidence of delivery for the returned package.
- Credit will be applied to your account within US Direct’s Dealer Portal once the supplier approves the RMA for credit and confirms receipt of the package.
Special notes about our return policy:
- For Honest Green orders, claims for undelivered products must be filed within one month of the order date. Returns due to issues with the item should be submitted within 15 days of the order delivery date.
- Please note that any returns submitted after the specified timeframe will not be accepted and will not be eligible for credit.
- Credit will be issued only upon approval of the return/claim by the supplier.
- A return request will only be approved if there was an issue with the item (damaged, defective, mis-shipped item, etc.)
- Supplier’s are no longer accepting buyer’s remorse returns due to the misuse on major sales channels such as Amazon.
- Returns will no longer be accepted due to buyer’s remorse or the customer no longer wanting the product.